FAQ

FAQ

When will my credit/debit card be charged?

Your credit/debit card will be charged within 1 business day from the day you place your order online.

When will my package be sent?

Your package will be shipped out to you within 2 business days from the day you place your order.

Are the pads and tampons individually wrapped?

Yes. The products we sell are all individually wrapped and packaged by their original manufacturer under strict hygienic guidelines.

Can I buy a singular package from your website without signing up for a monthly subscription?

Yes, there is an option to sign up for a single month, one-time purchase. Just make sure to place your order at least 10 days before the start of your period so it will arrive at your doorstep in time. Monthly subscription packages will be available soon.  

How are the boxes packed?

Our boxes are shipped to you discreetly - envelopes with no external branding.

What are the payment options?

We accept all major credit/debit cards (Visa, MasterCard, Discover, and American Express). We also accept Pay Pal.

Is shipping included?

Shipping is determined by your zip code.

There was an error in my order, what can I do?

Please contact us at contact@herpad.net and we will do our best to fix

the issue.

How do I cancel?

To cancel your subscription please contact contact@herpad.net

 

Do you ship internationally?

Currently we only ship within the United States.